Support

Need help with ScanHub? Reach out or check the topics below.

Contact Us

Email support@scanhubapp.com or call (240) 644-8304. We respond to email within one business day.

Account & Login Issues

If you can't sign in, use the "Forgot password" link on the sign-in page to reset your password. If you no longer have access to the email on your account, contact support and we'll help verify your identity and update it.

Connecting Your Amazon Seller Account

ScanHub connects to your Amazon Seller account through the Amazon Selling Partner API. From your dashboard, go to Settings and follow the "Connect Amazon Account" flow to authorize ScanHub. If the connection fails or shows as disconnected, try reconnecting from that same page; if it still doesn't work, contact support with your seller ID and we'll investigate.

Billing Questions

ScanHub is billed monthly at $69.99/month after your 14-day free trial. You can view or cancel your subscription from your account settings at any time. For billing issues, receipts, or refund questions, email support with your account email and we'll help directly.