Talk to a person
Every email is answered by a real person who works on ScanHub, within one business day.
Account and login
If you cannot sign in, use the Forgot password link on the sign-in page and we will email you a reset link.
If you no longer have access to the email on the account, write to us and we will verify who you are and change it for you.
Your Amazon connection
ScanHub reads and writes through the Amazon Selling Partner API. Open Settings in the app and follow Connect Amazon Account to authorize it.
If it fails or later reads as disconnected, reconnect from that same page. If that does not take, send us your seller ID and we will look at it from our side.
Billing
Three plans: Standard $49.99, Pro $79.99 and Scale $129.99 a month. Pro and Scale include the repricer. Every plan starts with a 14 day free trial, and your card is collected when the trial starts and is first charged when it ends.
You can change plan from the billing portal in account settings. Moving up takes effect straight away. Moving down takes effect at the end of the period you have already paid for, and when it lands your listings stay at whatever price they were last set to. Nothing is rolled back.
Cancel any time from account settings. For receipts or a refund question, email support@scanhubapp.com from the address on the account.